RoomRaccoon describes itself as the world's most complete hotel management system — a bold claim in a crowded market. After evaluating it across multiple properties during my time running a European independent hotel group, and following its development closely since launching Espace, I think it's a legitimate claim for a specific type of property.
Here's the honest assessment.
What is RoomRaccoon?
RoomRaccoon is a cloud-based all-in-one hotel management system (HMS) founded in 2017 in Breda, the Netherlands. It was co-founded by tech entrepreneur Tymen van Dyl and former hotelier Nadja Buckenberger — a combination that shows in the product. Unlike many PMS platforms built by engineers who've never run a hotel, RoomRaccoon was designed from day one around the workflows of independent operators.
The core system combines:
- Property management system (PMS)
- Channel manager (200+ connections)
- Booking engine (commission-free)
- Payment processing
- Rate optimisation (RaccoonRev)
- Automated upselling (RaccoonUpsell)
- Housekeeping management (RaccoonHousekeeping)
- Digital ID scanner (RaccoonID)
- Website builder (RaccoonSite)
All native. No third-party integrations required for core functionality.
RoomRaccoon pricing
RoomRaccoon does not publish its pricing publicly — you'll need to request a quote. Pricing is based on room count and plan tier.
Based on publicly available information and user reports, expect to pay roughly:
| Property size | Estimated monthly cost |
|---|---|
| Small (10–20 rooms) | ~€100–180/month |
| Mid-size (20–50 rooms) | ~€180–300/month |
| Larger (50–100 rooms) | €300+/month |
A 14-day free trial is available with no credit card required — genuinely useful for evaluating the system before committing.
Start your free 14-day RoomRaccoon trial →{rel="nofollow sponsored noopener" target="_blank"}
What RoomRaccoon does well
1. Genuine all-in-one without compromise
The main frustration with most "all-in-one" PMS platforms is that the bundled tools are weak versions of standalone products. RoomRaccoon breaks this pattern: the channel manager, booking engine, and rate optimisation tool are all genuinely competitive with standalone alternatives.
2. Native rate optimisation
RaccoonRev automatically adjusts room rates based on real-time occupancy, competitor pricing, and demand signals. For an independent hotelier without a dedicated revenue manager, this is significant — you get dynamic pricing without paying for a separate RMS tool.
3. Strong European focus
RoomRaccoon's support team covers European time zones, speaks multiple European languages (EN, DE, FR, ES, IT, PT, NL, HR), and the product is built with GDPR compliance at its core (EU data hosting, EU company structure). This matters more than it might seem when you're dealing with a system outage at 11pm on a Friday in July.
4. Upselling built in
RaccoonUpsell allows hotels to offer room upgrades, late check-out, breakfast, parking, and experiences directly through the pre-arrival email flow. Properties that use it report meaningful additional revenue per stay. The key advantage over standalone upselling tools: it's native, so there's no data sync issue between the upsell platform and the PMS.
5. Consistently strong support
Hotel Tech Report rankings, Capterra reviews, and G2 feedback consistently highlight RoomRaccoon's support as a differentiator. Quick response times, knowledgeable agents, and multilingual availability are recurring themes.
What RoomRaccoon doesn't do as well
1. Integrations marketplace
RoomRaccoon's marketplace (300+ integrations) is smaller than Cloudbeds (400+) and considerably smaller than Mews (1,000+). If you rely on specific third-party tools — advanced RMS, particular accounting software, specialist upsell platforms — verify compatibility before committing.
2. Complex properties
Several reviewers note that RoomRaccoon works best for straightforward independent hotels. Properties with complex group booking workflows, food and beverage POS integration, or conference and event management may find the system less well-suited.
3. Pricing transparency
Like most PMS vendors, RoomRaccoon doesn't publish its prices. Some users report that pricing can escalate once add-ons are included. Request a full cost breakdown — including all modules you intend to use — before signing.
4. Slower during peak hours
A recurring complaint across review platforms: the system can experience reduced performance during high-traffic periods. For a hotel running at 95% occupancy in August, even minor slowdowns are frustrating.
RoomRaccoon ratings (June 2026)
| Platform | Score |
|---|---|
| Hotel Tech Report (HMS Europe) | #1 · 96% recommended |
| HotelTechAwards 2026 | Top HMS |
| G2 | 4.5/5 |
| Capterra | 4.6/5 |
| Software Advice | 4.7/5 |
Is RoomRaccoon right for your property?
RoomRaccoon is the right choice if you:
- Run an independent hotel of 10–100 rooms in Europe
- Want a complete all-in-one system that minimises third-party integrations
- Value native rate optimisation and upselling without additional tools
- Need strong European-language support in European time zones
- Prioritise GDPR compliance and EU data hosting
RoomRaccoon may not be the right choice if you:
- Need more than 300 third-party integrations
- Operate a complex property with significant F&B, conference, or multi-venue operations
- Are based primarily outside Europe
- Have a very tight budget (Sirvoy is significantly cheaper)
Verdict
Score: 4.5 / 5
RoomRaccoon is the best all-in-one PMS for European independent hotels in its size class. The combination of native rate optimisation, strong support, and genuine all-in-one functionality puts it ahead of the competition for most independent operators on this side of the Atlantic. It's not perfect — the integrations marketplace lags behind Cloudbeds and Mews, and complex properties may find its feature set limiting. But for the 20–80 room independent hotel that wants a system that just works, RoomRaccoon is the most compelling option in Europe right now.
